At Mufeed Mall, we are committed to safeguarding your privacy and ensuring your shopping experience is seamless. We collect information such as your name, email address, phone number, payment details, and browsing behavior to process orders, communicate updates, and enhance your experience on our platform.

Mufeed Mall values customer privacy and collects essential information like personal details, payment information, and browsing behavior to process orders, improve user experience, and communicate updates.

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Customers can return eligible items within seven days of receipt in original condition, with refunds processed within 5-7 business days. Shipping is reliable, with standard delivery in 3-5 business days and express options available.

Return & Refund Policy

Last Updated: 25-03-2025

At Mufeed Mall, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and refund policy as outlined below.

1. Eligibility for Returns

• Items can be returned within 7 days of receiving your order.
• The product must be unused, unopened, and in its original packaging.
• The following items are non-returnable:
  • Perishable goods
  • Customized products
  • Personal care items
• A proof of purchase (order number or receipt) is required for all returns.

2. Return Process

• To initiate a return, contact our support team at [support email] with your order details and reason for return.
• Once your return request is approved, we will provide the return shipping address.
• Customers are responsible for return shipping costs, unless:
  • The item received was damaged,
  • The item was defective, or
  • The item was incorrect.

3. Refund Policy

• Once we receive and inspect your returned item, we will process the refund within 7-10 business days.
• Refunds will be issued to the original payment method.
• Shipping charges are non-refundable.

4. Exchanges

• If you received a defective or incorrect item, you may request an exchange by contacting our support team.
• Exchanges are subject to product availability.

5. Order Cancellations

• Orders can be canceled within 24 hours of placement for a full refund.
• Once shipped, orders cannot be canceled and must follow the return process.

6. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us:

• Phone: 03295000259
• Email: [support email]

We appreciate your business and aim to provide the best shopping experience at Mufeed Mall.